Having Technical Issues?
Visit our Technical FAQ page.
Need to Speak to a Human?
If you’re still having issues and you need to speak with someone, please call (905) 475-0350 ext 3258 or email itservice@mayfairclubs.com. Our technical support team is available Monday to Friday from 9am – 5pm.
Can’t See Your Camera?
Make sure your browser settings allow for Camera access. You can always turn off your camera once you've joined the class. iPhone: -Go to settings -Safari -Scroll to SETTINGS FOR WEBSITES -Select Camera and check [...]
Can’t Hear Anything?
Make sure you allowed the app access to your camera and mic. A pop-up will display when you go to join the class. You can always turn off your mic once you've joined. Make sure [...]
I have more questions. How can I get someone to assist me?
If you are having trouble finding the information you need, please email online@mayfairclubs.com and someone will get back to you shortly. If your matter is urgent, please contact (416) 466-3777 and ask to speak to [...]
What Is your Cancellation Policy for Virtual Memberships?
Cancellation Policy Inactive members can purchase a Virtual Membership for $68.00. This amount will be billed monthly to your member account. Members can cancel at the end of the first 30 days without notice. After [...]
I am not a Mayfair Clubs member. Can I purchase a Virtual Membership?
Unfortunately we are only offering our Virtual Membership to Mayfair Clubs members. This may change in the future, but for now - you must be a Mayfair Clubs member.
Why do I have to give my account information to register for Online Programs when I am already a Mayfair Clubs member?
Our online system is not currently connected to our Mayfair Membership database. When you first use this new online registration platform, you will need to enter all of your contact details and payment information. Once [...]
What is the difference between MayfairClubs.com and MayfairClubsOnline.com
We created the online resource mayfairclubsonline.com as a supplemental resource for our members. This online resource will permanently house all of our online programs and content. In order to allow for online program registration and [...]
When will the fitness classes be available?
Fitness classes are available on demand within our library and via live weekly classes. You can see the current live schedule here.