How to Guide for Access to Live Videos

VIRTUAL MEMBERSHIP

Live Streaming Support

We can’t wait to connect with you online! Here are some quick tips to get you started with access to our live streamed classes and events.

Your How To Guide to Live Streaming

How to Access

You can find and directly access live classes and other activities online within Mayfair Clubs member portal and app.

Connect Your Devices

Connect your device’s embedded streaming camera or choose a different webcam to stream.

Live Stream Features

Participate with your live class, chat, and manage your webcam and audio easily during class.

Privacy & Security

You are in control of your digital experience. Choose to share your camera — or you may opt to watch only.

Troubleshooting FAQ

We want you to access live activities effortlessly. But occasionally connectivity issues come up. Let’s get you connected!

HDTV Streaming

Learn how to use your device to stream directly to your television for a more immersive live streaming experience.

Web Browsers

Chrome: 56 – 85, 86, 87 – 89

Firefox: 44 – 81, 82, 83 – 84

Firefox for Android: 79

Edge: 79 – 85, 86

iOS Safari: 11.0 – 13.7, 14

Safari: 11.0 – 13.1, 14, TP

Samsung Internet: 8 – 11.2, 12.0

Browsers not supported:

Internet Explorer and browser versions older than the list above

Streaming Devices & OS

PC, Laptop, Tablet: access via compatible browser

iOS 10 or later: iPhone, iPad

Android 8.0 (Oreo) or later: Phone, Tablet

Webcams

Mayfair Clubs Live supports webcams with capture resolution of 720p to 4K

Compatible mobile devices’ built-in streaming-enabled cameras are supported (iOS, Android devices)

Network Bandwidth

Internet speed of at least 2.5 megabits per second is recommended.

Lower bandwidth average will result in connectivity disruption and poor video quality.

You can test your internet speed by going to http://www.speedtest.net/

Need to Speak to a Human?

If you’re still having issues and you need to speak with someone, please call (905) 475-0350 ext 3258 or email itservice@mayfairclubs.com. Our technical support team is available Monday to Friday from 9am – 5pm.